Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. What does this mean for you? Not only could you see a decrease with your heating and cooling bill, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are each specifically designed and custom-built for your home, meaning no two projects are alike. Our wide range of products make it nearly impossible to discuss pricing without first considering your needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price once they have seen the project site itself. To expedite the quoting procedure, your Pella® sales representative is equipped with a computer and a portable printer so that they can provide you with all the quote information you’ll need—once the sales representative has had a chance to consider the requirements of the task and brings them to life with your vision.
 
In addition to offering a wide range of high-grade products to choose from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, providing you with a chance to make the renovations you want to while building great value into your Binghamton area home while you do it.


Can I paint my vinyl windows?

The benefit of Pella's® vinyl windows is that you don’t need to. You can order the windows the color you want. We do not advise painting your vinyl products, as this will void your warranty. Some paint companies say that their paint can adhere to vinyl, but it could wreck your windows if the wrong paint is applied or done incorrectly.

What should I use to clean my glass windows?

We suggest that you clean them with a prepackaged vinegar-based cleaning solution or use an ammonia-free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Apply the mix to a soft, clean microfiber cloth or paper towel. We do not suggest using glass cleaners that are ammonia- or alcohol-based because they could produce streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella doors and windows. They are required to complete a carefully crafted set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty criteria. We look for the best Binghamton-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your Binghamton Pella branch offers services and support that “big box” stores can’t perform. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and expert installers means that your renovation will have the strength of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Binghamton homeowners pick Pella for their replacement window and door needs. Founded in 1925, Pella is privately-held. Our success depends upon customer satisfaction, not stock prices. All of our high quality windows and doors are manufactured with high standards and serviced by Pella’s qualified Direct Sales Network. Unlike many of our competitors who sell exclusively through third-party channels, Pella has dedicated replacement window and doors design centers throughout North America. This unique way of operating our business gives the homeowners in Binghamton a highly personal experience with the support of a local to Binghamton, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Binghamton, we understand that purchasing new windows or a replacement door for your home is a major investment. For that reason, we feel it is very important to ensure that all the questions you have about Pella’s materials, diverse product lines and construction are answered.  In order to accomplish this, we respectfully request that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Binghamton’s in-home consultation is extremely important to ensure your satisfaction and the correct window or door products are chosen for your Binghamton home and budget. As such, we ask that this visit is planned when all decision-makers (typically both homeowners) are able to participate. Our aspiration is to provide you the best replacement windows and doors possible.

We recommend that you reserve up to two hours for this visit. Among the many topics we will review with you would be:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Binghamton home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency is best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.